Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@glowraa.com. Please note that returns will need to be sent to the following address: Shanakar Nagar Society, Punagam, Surat, GJ-395010.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@glowraa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@glowraa.com.

. Please note that returns will need to be sent to the following address: Shanakar Nagar Society, Punagam, Surat, GJ-395010.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@glowraa.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@glowraa.com. Please note that returns will need to be sent to the following address: Shanakar Nagar Society, Punagam, Surat, GJ-395010.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@glowraa.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At Glowraa, we want you to be completely satisfied with your purchase. If for any reason you are not, we have created this policy to help make returns and refunds as easy as possible. Please read the following guidelines for our return and refund process.

1. Returns Eligibility

1.1 Returns are accepted within 5 days from the date of delivery.
1.2 To be eligible for a return, the product must be:

Unused and in its original, unopened packaging.
In resalable condition.
Accompanied by the original receipt or proof of purchase.
1.3 Certain products are non-returnable, including:
Used or opened cosmetics (for hygiene and safety reasons).
Sale or discounted items.

2. How to Return a Product

2.1 To initiate a return, please follow these steps:

Contact our customer service team at support@glowraa.com within 30 days of receiving your order.
Provide your order number, product details, and reason for the return.
Once your return request is approved, you will receive return instructions, including the address for returning the product.

2.2 You are responsible for the return shipping costs, unless the product was damaged, defective, or incorrect.

3. Refund Process

3.1 Once your return is received and inspected, we will notify you via email regarding the status of your refund.
3.2 Refunds will be processed to your original payment method within 5 business days after the product is received.
3.3 Please note that original shipping charges are non-refundable unless the product is defective or we made an error in your order.

4. Damaged or Defective Items

4.1 If you receive a damaged or defective item, please contact us immediately at support@glowraa.com with:

Your order number
Photos of the damaged product and packaging.
4.2 We will arrange for a replacement or issue a full refund for the defective item, including return shipping fees.

5. Exchange Policy

5.1 We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item and place a new order.

6. International Returns

6.1 We currently only accept returns for products purchased within India. For international orders, please contact customer service for assistance.

7. Contact Us

If you have any questions or need assistance with a return, please reach out to us:
Email: glowraacosmetics@gmail.com
Phone: +91 832 065 0813